Privacy Policy

SkipQueue is a food festival ordering platform. We collect personal information to process orders and notify customers when their food is ready.

When you place an order we collect your email address. You may also optionally provide your phone number — it is stored securely but is not currently used for automated messaging.
We use your email address solely to:

• Send an order confirmation
• Send a pickup notification when your order is ready

We also record anonymous page-view counts per vendor stall to help vendors understand demand. No personal information is attached to these counts.

To provide the service we disclose personal information to the following third parties:

• Stripe — payment processing and receipts (processed locally in Australia via Stripe's Australian subsidiary)
• Resend (United States) — transactional email delivery; your email address is passed to Resend solely to dispatch order and pickup notifications

Each provider is bound by their own privacy policy and applicable data-protection law. We do not sell your information to third parties.

Order records including your contact details are retained for 90 days after the associated event closes, after which your email address and phone number (if provided) are permanently deleted. Push notification tokens are deleted when your order is completed.

Under the Australian Privacy Act 1988 you have the right to access and correct personal information we hold about you, and to request its deletion. To exercise these rights, contact us at support@skipqueue.com.au.

We store personal information in Supabase (hosted on AWS), protected by row-level security and encrypted at rest and in transit.

For privacy enquiries: support@skipqueue.com.au